Job Track Description:
Requires broad technical expertise and industry knowledge.
Accountable for functional, operational, and/or program management.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.

General Profile
Supervises daily tasks of complex business, technical support, or production teams.
Responsible for the success of the team.
Works within established precedents and practices.
Examines information to solve ongoing problems.
Ability to perform work unsupervised.

Functional Knowledge
Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise
Understands how to coordinate efforts across teams to achieve goals.

Impact
Impacts the quality of the tasks performed or services provided by the team.

Leadership
Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)

Problem Solving
Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills




Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements
Evaluates team performance.
Educates the team to improve soft skills, technical skills, and business Domain Knowledge.
Identifies future learning education prospects.
Assists in transitions.
Prepares baseline performance parameters at onshore locations.
Creates a road map for quality improvement.
Supports hiring needs.
Manages the operation of the total quality management (TQM) program.
Supports the development of systematic approaches for assuring high-quality services that meet customer needs.
Develops program communications to employees.
Develops training and related reward systems.
Develops and implements key process improvement efforts and influences cross-functional efforts.
Develops systematic approaches for assuring high-quality services.
Influences the interface of key activities within the functions of the organization.
Supports the hiring of team members and performs performance reviews.
Performs other duties as assigned.
Complies with all policies and standards.

📌 Supervisor, Quality Assurance Bengaluru
🏢 Conduent
📍 Bengaluru