Role & responsibilities
Leading a team of 10 / 20 Relationship Managers
Handling the escalations of the team
Coordinating with State Head for client servicing standards
Work closely with RMs and maintain valuable rapport and help them with suitable profiles.
Monitor and regularize the performance of Relationship Managers
Help the Relationship Managers build a robust rapport with the clients
Get in touch with clients every now and then and ensure that their requirements are being addressed and also to learn the changing

mindset of the clients
Deliver quality service to paid members counted amongst the cream of the society, help Relationship Managers to make Success Stories
Driving sales volume and revenue generation





Preferred candidate profile

The candidate must carry atleast 5 years expereince in Service / Sales role with atleast 2 years of team handling expereince.

Skills& Competencies
Excellent command over English language, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity
Excellent Supervisory Skills
Should be ready to take the Initiative
Drive for results
Persuasion Skills
Excellent Interpersonal Skills
Solid Business Acumen
Relationship building and management.

📌 Head Member Expereince / Customer Service Manager Hyderabad (India)
🏢 Matrimony.com
📍 India