Job Summary
IT Service Desk Specialist with English language.
Responsibilities
Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised.
Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLA s, provision of timely communications and maintenance of ownership until closure.
Collaboration with various teams stakeholders.
Identify service improvement opportunities along with the leads.
Further development and maintenance of existing knowledge database.
Participates in assigned projects.
Versatile working on weekend, which would be on rotational basis within the team.
Thinking out of the box solutions for issues raised by the customer.
ITIL3/4 foundation certificate is good to have
Passion to learn current concepts, technologies and processes
Experience and Qualifications
Must be Fluent in written and spoken English.
Should be a Graduate or equivalent degree.
Minimum 2- 3 years proven experience in a service desk / customer service role.
Handling customer queries over the call and via ticketing tool.
Positive troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory
Knowledge of BMC helix ticketing tool system
Excellent communication skills
Minimum Requirements
Customer focused and results oriented.
Ability to work alone or as a member of a team.
Readiness to work on shift working pattern and weekend basis.
Responsible and organized.
Logical thinker
Job Details
Location: Pune
Functional area: IT
Department: Services
Employment type: Full Time
Experience level: Entry level / Experienced hires
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 It Service Desk Specialist With English Language Pune
🏢 MAHLE
📍 Pune