Experience
Minimum 5 years of total work experience, relevant experience in ISP preferred
Hands-on experience in handling teams with stipulated service levels. 3. Excellent communication skills (English, Hindi,
Should possess solid technology awareness
Role Description
Handle Zone wise Service restorations.
Adherence and maintenance of 100 % quality service restoration
Handling Vendors, Machine and Material
Responsible to ensure customer uptime for his Zone
Responsible for tracking Network Engineers for desired productivity
Conducting Reviews on service levels with Network Engineers
Tracking of material consumption through CRM
Handling escalations related to Fault repair
Tracking of Nodal, Wrong ticket escalations
Coordinates with Store In charge for material
Take update on the pending tickets with Engineers
📌 Team Lead Service Delivery Jaipur (India)
🏢 Atria Convergence Technologies (ACT)
📍 India
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