Key Responsibilities
Answer incoming calls promptly and greet every customer in a polite, friendly and qualified manner.
Listen to the customer's query or concern and note down the details accurately.
Provide basic information to customers using straightforward, easy-to-follow scripts and guidelines.
Pass on queries or complaints that need further help to the concerned team.
Maintain a calm, courteous tone on every call, even when a customer is upset.
Keep a simple daily record of calls attended.
Follow basic call etiquette and company greeting standards on every call.

Required Skills & Qualifications
12th pass / Graduate in any discipline.
Freshers can apply; prior call center experience is a plus but not mandatory.
Good spoken communication in Hindi and English.
Polite, friendly and patient nature.
Basic computer knowledge (typing and using easy software).
Willingness to work in rotational shifts as per the roster.

📌 Call Center Executive Gurugram
🏢 Exicom
📍 Gurugram