Drive collection targets for overdue, DPD, NPA and write-off accounts.
Lead, supervise and motivate collection officers/field executives.
Monitor daily collection performance against assigned targets.
Develop strategies to improve collection efficiency and reduce delinquency.
Track bucket-wise performance and identify high-risk accounts.
Conduct regular field visits and support the team in difficult/high-value cases.
Coordinate with sales, credit, operations and legal teams for resolution of collection issues.
Ensure adherence to RBI/NBFC collection policies, customer service standards and compliance requirements.
Prepare MIS and daily/weekly/monthly collection reports for management.
Handle escalated customer complaints and ensure timely resolution.
Take appropriate recovery/legal action as per company policy and applicable regulations.
Ensure accurate updating of collection activities in the companys system.
📌 Area Receivables Manager Collection Kannur
🏢 Chola
📍 Kannur