Job Description

Key Responsibilities:
Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
Supervise, coach, and develop a team of agents; manage rostering and shift planning
Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols
Collaborate with cross-functional teams and multi-vendor partners for seamless operations
Drive continuous improvement initiatives, process optimization, and automation opportunities Qualifications





Required Skills & Qualifications:
4+ years of experience in email operations / Trust & Safety / SOC environments
Robust understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure
Hands-on experience with Splunk
Proven experience managing teams in a 24x7 operational setup
Robust stakeholder management, analytical, and decision-making skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Manager Trust & Safety Hyderabad
🏢 Sutherland
📍 Hyderabad