Job Description
Customer Support Executive
nLocation: Noida, Sector 65 (Work from Office)
nFull-time: Upto 3LPA( Based on the interview round)
nExperience: Freshers / 0–1 year
nImmediate Joiners Preferred
n
nAbout Ishkaara
nIshkaara is one of India’s fastest-growing accessories brands — bold, trend-driven, and loved by Gen Z & Millennials. From statement jewellery to everyday pieces, our collections are designed to make an impression. As we continue to grow rapidly across digital platforms, we’re looking for a dedicated Customer Support Executive to ensure a smooth and positive experience for our customers.
n
nAbout the Role
nWe are looking for a friendly, responsible, and customer-focused Customer Support Executive who can handle customer queries efficiently and maintain a positive brand experience. You will be the first point of contact for customers and help resolve their concerns related to orders, products, and services.
n
nKey Responsibilities
n• Handle customer queries via calls, WhatsApp, social media, and email.
n• Assist customers with order status, product details, returns, exchanges, and refunds.
n• Resolve customer complaints in a professional and timely manner.
n• Coordinate with the operations and warehouse teams for order-related issues.
n• Maintain records of customer interactions and follow up when required.
n• Ensure a positive and helpful experience for every customer interaction.
n
nRequired Skills & Qualifications
n• Positive communication skills in Hindi & English.
n• Basic knowledge of customer handling and problem-solving.
n• Ability to remain calm and polite while handling customer concerns.• Basic computer skills and familiarity with WhatsApp, email, and Excel.
n• Responsible, patient, and customer-oriented mindset.
n• Ability to work from office and manage daily support tasks.
n
nHow to Apply
nSend your CV to
[email protected]: Customer Support Executive – Your Name
📌 Customer Support Executive (Noida)
🏢 Ishkaara
📍 Noida