Job Description
You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through cutting-edge technologies and software.
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- Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.n
- Ensure accurate and timely updates of logged support issues on the in-house call logging system.n
- Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.n
- Assist with the occasional implementation, testing, and writing of documentationn
- Test and troubleshoot new versions prior to release.n




- Prioritize numerous issues of varying severity & service levels and deal with them accordingly.n

nLog and manage support cases with 3rd parties.
nJob Requirements
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- Experience in the F&B; and/or Hotel industry.n
- Experience in the support or installation & configuration of OPERA products, together with the associated customer training, is a plus, not a requirement.n
- Enthusiastic user of OPERA.n
- Experience in the hospitality industry is desirable.n
- Experience training employees on systems and operations in the front desk and reservations department is an advantage.n
- Good interpersonal skills with both customers and cross-functional teams.n

📌 Service Delivery Specialist (New Delhi)
🏢 HRS (Hospitality & Retail Systems)
📍 New Delhi