Job DescriptionAbout the Role
NIn this role, you'll manage back-end infrastructure support and provide advanced second-level support for service requests — covering everything from workstations, servers, and printers to networks and vendor-specific hardware/software. You'll also lead and manage the day-to-day activities of the service desk team, ensuring timely, professional resolution of technical issues.
NSuccess in this role means confidently engaging with end users while resolving complex, infrastructure-level problems.
NWhat You Bring
nEducation & Experience
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- Bachelor's degreewith a minimum of 4 years of relevant experience N
- 4–5+ years of IT experience supporting US, EMEA, or AUS clients N
- Prior experience working with teams in English-speaking countries N
- Excellent customer service and communication skills N

nTechnical Skills
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- Hands-on experience with Active Directory administration & management N




- Hands-on experience with Office 365 administration & management N
- Advanced knowledge of Windows 10 diagnostics and troubleshooting N
- Advanced knowledge of Windows Server roles (AD, FSMO, DHCP, DNS, RDS) N
- Strong application support and troubleshooting skills N
- Good working knowledge of Azure N
- Understanding of Windows networking fundamentals (firewalls, switches, ISPs) N
- Familiarity with backupsolutions N
- Working knowledge of VMware and Hyper-V N
- Experience with Root Cause Analysis and Incident Trending N

nWhat Makes You a Great Fit
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- A track record oflongevity and commitment in previous roles N
- Strong team player witha cooperative mindset N
- Ability to perform under pressure and meet tight deadlines N
- Dynamic, positive, and personable attitude N

📌 Advanced System Administrator (Faridabad)
🏢 Innovation Technology By Design
📍 Faridabad