Job DescriptionStrategic and planning
NFunctional
nCore
N
- n
- Ensures Purchase Order booking entry in SAP on timely basis and with no commercial failure. N
- Closing of Product first information sheet (PFIS) internally and externally. N
- Coordinating with Product Development team for Product Development along with procurement team. N
- Arranging the stabilitywith the regulatory team. N
- Co-ordinate for Raw materials and Packing materials for respective products (VN Purchase or customer purchase). N
- Coordination with Regulatory /Finance / Purchase /Production/ Product Development team for timely completion of the order and development. N
- Reply to customer specific needs to achieve satisfaction. N
- Support TICs in variousactivities for product development, stability, RM and PM from customer end to ensure customer satisfaction / Project Execution. N
- Monitor dispatches / Sales Hold for the orders booked in the system N
- Communicate to internal& external customers on the updates on timely basis N




- Log customer complaintsand ensure closure of complaints / queries as per agreed timelines N
- Attend conference-callswith TICs to build and maintain customer relationship N
- Ensure updating of SAP database including Customer Master, Product Master, Price Master for error free transactions N
- Ensures compliance to defined SOPs as per Q&RA; norms N
- Ensure couriering CURRENT developed Product samples to an Overseas Customer with relevant documentation for hassle free custom clearance. N
- Co-ordinate with Overseas Customer to understand documentation w.R.T specific Country as per their Law on receipt of Commercial order. N
- Co-ordinate with Plant team for preparation of Commercial documents. N
- Co-ordinate with CHA agent for Commercial dispatch of Products for hassle free custom clearance. N
- Support in CRM activities N

nInternal process
N
- n
- Update customer-wise tracker and share presentation along with TICs on monthly basis. N
- E

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