Job DescriptionJio Is inviting applications for the role Resident Engineer Service Assurance SBI
NRequirement
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- Education: BE/BTech/Diploma N
- Experience: 5-7 years N

nJob Description
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- Work with variousinternal stake holders and get the SRs resolved on priority. N
- FLT with the customer branch end stake holders N
- Coordinate with internal teams ESOC, ENOC, Field, NHQ teams for faster resolution of fault N
- Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime N
- Interact with customer IT/SPOC for all service related issues/,delivery N
- Monitor DC/DR link and escalate internally for quick restoration N
- Handle customer escalation and feedback effectively in time bound manner N
- Release the tracker on fault management to customer as well as internal stake holder N
- Work on SLA bound and get the monthly or Quarterly reports N
- Link monitoring and FT life cycle management on various scenarios. N

nSkill Set:
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- Customer Focused N
- Positive Management Quality N
- People Managementn
- Good Oral and Written Communication N

📌 Hiring: Resident Engineer Service Assurance (Ras)
🏢 JIO
📍 Ras