JOB SUMMARY
Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA.

KEY RESPONSIBILITIES

Project Management and Delivery - Six Sigma
- Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions.
- Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance.
- Facilitating change & stakeholder management as part of transformational programs and improvement projects
- Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.
- Work with project teams for representing the function/organization in various external/internal Quality Competitions.




- Conduct internal/external benchmarking and in-sighting for best practice identification and replication

Process Excellence (Business Process Management System, BPM)
- Process identification, documentation and managing version controls
- Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment
- Work with business training teams to design process level training and certification program and drive adoption in partnership with business
- Designing process flow diagrams on ARIS

Quality Culture and Capability Building
- Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)
- Reporting of Quality initiatives to Sr. management
- Support in last mile deployment of all Quality initiatives at functional level

MEASURES OF SUCCESS
- Six Sigma project closures
- Business Impact achieved
- BPM task completion
- Driving

📌 Chief Manager – Quality (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram