Job Description Key Responsibilities • Programme ownership: Own end-to-end delivery accountability for managed technology engagements — spanning planning, execution, release management, and post-go-live support — with transparent SLA and milestone commitments to the client. • Client relationship management: Serve as the primary delivery point of contact for client stakeholders; run steering reviews, present progress and risk registers, and proactively address issues before they escalate. • Team leadership: Lead, motivate, and develop cross-functional pods comprising software engineers, data engineers, BAs, QA specialists, and scrum masters; sustain team velocity while managing attrition and bench gaps. • Agile and scrum governance: Drive sprint planning, stand-ups, retrospectives, and release ceremonies across one or more scrum teams; coach scrum masters and enforce agile hygiene without being dogmatic about process. • Technical oversight: Partner with tech leads on architecture decisions, code quality standards,



and technical debt management; review delivery estimates and call out scope or timeline risks grounded in engineering reality. • SDLC and AIDLC governance: Apply a working command of software development lifecycle (SDLC) disciplines — requirements, design, build, test, release, and maintenance — and their AI-augmented equivalents (AIDLC), including model development pipelines, data validation gates, and responsible-AI checkpoints; ensure the team's operating rhythm and tooling reflect the right lifecycle model for each workstream. • Delivery metrics and reporting: Define, track, and publish delivery KPIs — velocity, defect density, release frequency, client CSAT — and use data to drive continuous improvement. • Risk and dependency management: Maintain an active risk and issue log; own the escalation path for blockers that cross team or client boundaries; coordinate with infrastructure, security, and third-party vendors as needed. • Resource and capacity planning:

📌 Delivery Head (Mumbai)
🏢 Netscribes
📍 Mumbai