Job Description RESPONSIBILITIES:
Client Relationship
- Responsible for day-to-day relationship with key contact (ie. The 'owner' of the Worldpanel subscription within the client organisation)
- Understand what the client's overall goals and objectives are and the role that different departments and individuals are playing in achieving these
- Continue to develop a broader network of contacts with the client while maintaining existing relationships
- Utilise high levels of in office presence to build a reputation as a Trusted Adviser through being a recognised and well known face around the client office
- Manage the client's expectations with respect to the quality, speed and volume of data, and the servicing they are entitled to
- Resolve dissatisfaction if it arises, acting rapidly to resolve disagreements and not avoiding difficult issues
- Resolve workload capacity issues if they arise, negotiating with client stakeholders to establish priorities

📌 Research Director (Maharashtra)
🏢 Worldpanel
📍 Maharashtra