Manager Workforce Management (WFM)
Role Overview
We are seeking a dynamic and analytical Manager WFM to lead workforce planning operations and drive efficiency across forecasting, capacity planning, scheduling, and real-time management. This role demands solid stakeholder collaboration, data-driven decision-making, and expertise in WFM tools within a fast-paced BPO environment.
Key Responsibilities
Workforce Planning & Management
- Own and manage Capacity Planning, Forecasting, Scheduling, and Real-Time Operations (RTA)
- Ensure accurate, timely, and effective MIS reporting across all WFM functions
- Monitor and drive daily KPIs to meet business targets
- Handle outage scenarios and contingency planning efficiently
📌 Manager WFM (India)
🏢 Atain
📍 India