This job is with S&P; Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 09 What's in it for you: Growth prospect: Partner with senior leadership on execution of our customer retention strategy, fostering relationships with clients across Latin America. Cutting-edge tools: Use the latest technology and creative solutions to support sales and drive retention. Global collaboration: Work alongside cross-functional teams and diverse clients, building a worldwide network. Results-driven culture: Join a team where quality, innovation, and results are prioritized. Responsibilities: Act as a strategic partner and retention champion for Revenue leadership, using the Customer Retention Framework to support account teams in all aspects of retention. Provide complex deal enablement and reduce internal touchpoints through end-to-end facilitation of the retention process, including account planning, deal preparation,



and billing coordination for complex and high-risk accounts. Lead stakeholder and cross-functional coordination for identified accounts, ensuring alignment, consistency, and delivery of exceptional client service. Support effective renewal negotiations with clients in partnership with Account Managers and Leaders, ensuring optimal renewal outcomes. Monitor market, competitor, and account trends, advising on deal strategy and escalating internally as necessary. Deliver regular revenue forecast updates on assigned accounts, identifying and escalating potential risks or concerns. Drive the adoption and utilization of enablement tools, advising frontline teams on effective pricing, packaging, retention strategies, and opportunities for up-selling and cross-selling. Continuously develop and refine expertise related to the company's operations, clients, products, processes, strategies, and systems to maximize rol

📌 Sr Specialist, Sales Operations/Support (Haryana)
🏢 S&P Global
📍 Haryana