Hiring | Senior Executive – Payroll Product Support
We’re hiring Payroll Product Support professionals for a leading Big 4 organisation in Hyderabad.
If you have experience in Payroll / Finance Operations / Accounting along with strong international voice-process experience, this could be a great chance to move into a product-focused role.
Location: Hyderabad
Experience: 1–3 Years
Shift Timings: 7 PM / 8 PM / 9 PM IST
Qualification: Bachelor’s degree | Commerce / Finance preferred
Interview: In-person
What you’ll be doing:
• Handle customer interactions through voice, chat & email
• Support payroll setup, processing, troubleshooting & payment corrections
• Resolve customer issues and own cases end-to-end
• Navigate payroll workflows and provide product guidance
• Handle payroll-related queries around pay runs, taxes, deductions, payments & direct deposits
• Maintain accurate case documentation and meet QA/process standards
• Identify customer needs and support product adoption & sales opportunities
• Deliver against key metrics including Quality, CSAT & Productivity
Looking for:
• 1–3 years in Payroll, Accounting, Finance Operations, AP/AR, Billing, Employee Payments or related domains
• Experience with international voice processes
• Strong communication & customer-handling skills
• Basic–intermediate accounting knowledge
• Payroll concepts/process understanding
• CRM & multi-channel support experience
• Versant B2+ / C1 preferred
Interested? DM your updated CV or apply with your profile, or email us at
[email protected]
Please apply only if you have relevant payroll/finance experience and strong communication skills.
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📌 Product Support Specialist- Payroll (Hyderabad)
🏢 Exelon Consulting
📍 Hyderabad