ROLE SUMMARY
The Assistant City Lead supports the City Lead in overseeing the day-to-day operations, quality, and performance of all Sunshine centers within the city. This role acts as the right hand to the City Lead — stepping in to manage center-level issues, coordinate across center heads, and ensure consistent standards of care quality and parent experience across every location. It‘s a solid stepping-stone role for someone building toward a City Lead or regional leadership position.

KEY RESPONSIBILITIES
Multi-Center Operations Support
- Support the City Lead in monitoring daily operations across all centers in the city
- Visit centers regularly to check on staffing, therapy room quality, and facility upkeep
- Act as point of escalation for center heads when the City Lead is unavailable
- Help coordinate resources (staff, supplies, maintenance) between centers as needs shift

People & Staffing
- Support hiring, onboarding, and training coordination for center-level staff (therapists, caregivers, center heads)
- Help manage staffing coverage across centers,



including backup coverage for absences
- Support performance check-ins and coaching for center heads alongside the City Lead
- Assist in building a strong culture and retention across the city‘s teams

Parent & Family Experience
- Help resolve escalated parent concerns or complaints across centers
- Support consistent communication standards (updates, events, feedback loops) across all locations
- Monitor parent satisfaction and enrollment retention trends citywide

Admissions & Enrollment Support
- Support the City Lead in tracking the enrollment numbers, waitlists, and capacity across centers
- Help coordinate admissions processes and tours where needed
- Assist with local outreach or community partnership efforts to drive enrollment

Data & Reporting
- Track key operational metrics across centers (attendance, staffing ratios, enrollment, incident reports, parent satisfaction) using Excel
- Build and maint

📌 Assistant City Lead (Delhi)
🏢 Sunshine by Lissun
📍 Delhi