Mommy First® | NeoMed ParenTech India Pvt Ltd
Location: Thiruvananthapuram, Kerala
Employment: Full-time | Office-based
Compensation: ₹4,00,000 – ₹6,00,000 per annum
Reporting to: CEO/Board of Directors

About Mommy FirstMommy First® is a US-based maternal wellness and postpartum recovery brand serving mothers across the USA, Canada, Europe and the GCC.
We create thoughtfully designed products and care solutions that support women through pregnancy, childbirth, postpartum recovery, C-section recovery and breastfeeding.
We are now building our India operations from Thiruvananthapuram through NeoMed ParenTech India Pvt Ltd, the Indian company behind Mommy First’s expansion in the country.

About the RoleAs one of our early hires in India, the Manager – Customer Experience & Brand Growth will play a key role in shaping how mothers experience, engage with and grow with the Mommy First brand in India.
This is not a traditional customer service or marketing-only role.
You will work across customer experience, community development, customer retention, brand engagement,



hospital initiatives, product launches and growth projects, while helping us understand what mothers need and translating those insights into practical business improvements.
The role will work closely with the Operations Manager, founders, marketing partners and other functions to ensure that customer expectations, brand initiatives and operational execution remain closely connected.
We are looking for someone who understands customers, communicates exceptionally well, takes ownership and is excited about helping build a maternal wellness brand from an early stage.

Key ResponsibilitiesCustomer Experience & Engagement
- Help design and continuously improve the Mommy First customer journey in India.
- Manage customer enquiries, feedback, complaints and escalations with a robust focus on resolution and customer satisfaction.
- Identify recurring customer issues and work with internal teams to address their u

📌 Manager – Customer Experience (Thiruvananthapuram)
🏢 Mommy First® | India
📍 Thiruvananthapuram