Location: Jaipur

Department: Hospital Call Center / Patient Support

Experience: Minimum 6 months as a Team Leader

We are looking for a responsible and people-oriented Team Leader to manage and supervise our hospital call center operations.

Key ResponsibilitiesManage and supervise the call center team and daily operations.

- Monitor team performance, attendance, productivity, and call quality.
- Ensure timely and accurate handling of inbound and outbound patient calls.
- Guide team members in handling patient queries, appointments, follow-ups, and escalations.
- Conduct regular team briefings and provide on-job coaching.
- Prepare and maintain daily/weekly/monthly performance reports.
- Coordinate with hospital departments for timely resolution of patient-related queries.
- Handle escalations professionally and ensure proper closure.




- Maintain discipline and ensure adherence to hospital and company processes.

Requirements

Minimum 6 months of experience as a Team Leader in a call center/BPO/customer support setting.

- Experience in hospital/healthcare call center operations will be preferred.
- Good communication and interpersonal skills.
- Good knowledge of MS Excel and basic reporting.
- Ability to manage a team and handle escalations.
- Strong organizational and problem-solving skills.
- Comfortable working in rotational shifts, if required.

What We’re Looking ForSomeone who can lead from the front, manage people effectively, maintain service quality, and ensure smooth day-to-day call center operations.

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