Skill required: Email - Service Desk Non-Voice Support
Designation: IT Customer Service Associate
Qualifications: Any Graduation
Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

What would you do?

- You will be aligned with our Customer Support vertical and help us in managing resolving customers' queries, handling escalations and complaints of dissatisfied customers, and giving the best resolutions.
- You will also be responsible for closing faults and complaints within SLAs.




- Candidate who is good in email and chat processes and who is valuable in typing is preferred here.
- Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support.
- Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?

- Primary skill: Service Desk Non-Voice Support - P1

Roles and Responsibilities:

- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your expected interactions are within your own team and direct supervisor.
- You will be provided detailed to moderate levels of instruction on daily work tasks and detailed instruction on new assignments.
- The decisions that you make would impact your own work.
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
- Please note that this role may require you to work in rotational shifts.

Locations - Job No. AIOC-S01665809 | Hyderabad

📌 IT Customer Service Associate (Secunderabad)
🏢 Accenture
📍 Secunderabad