:Service Manager – Volvo Penta Engines

Location: Visakhapatnam (with travel across Andhra Pradesh, Telangana, Odisha, and Andaman & Nicobar Islands)

Role Overview

The Service Manager is responsible for leading Volvo Penta’s after-sales service operations across assigned territories. This role ensures customer satisfaction, technical excellence, and profitability by managing service teams, overseeing field activities, handling warranty cases, and supporting sales with technical expertise.

Key Responsibilities

Team Leadership

- Supervise and guide service engineers and technicians.
- Allocate service calls and monitor completion timelines.
- Conduct technical training and mentoring for junior engineers.
- Evaluate team performance and drive productivity improvements.
- Ensure optimal utilization of manpower and resources.

Customer Relationship Management

- Build and maintain strong customer relationships.
- Handle complaints and resolve technical issues promptly.
- Conduct service reviews and technical discussions with clients.
- Ensure high levels of customer satisfaction and repeat business.

Warranty & Technical Support

- Process warranty claims per Volvo Penta procedures.
- Coordinate with Volvo Penta technical support for complex cases.
- Maintain warranty documentation and analyze recurring failures.
- Recommend corrective actions to prevent repeat issues.

Service Planning & Operations





- Prepare monthly service schedules and deployment plans.
- Monitor pending jobs and ensure timely closure.
- Maintain detailed service history for all engines.
- Review and approve service reports and inspection records.

Business Development Support

- Provide technical support during engine sales and demonstrations.
- Identify opportunities for spare parts sales, AMC contracts, overhauls, replacements, and accessories.
- Generate service business opportunities from the installed engine base.

Qualifications

- Diploma / B.E. / B.Tech in Mechanical, Marine, Automobile, or Electrical Engineering.
- Volvo Penta technical certifications preferred.
- Additional certifications in marine diesel engines or electronics are an advantage.

Experience

- 10–15 years in diesel engine service.
- Minimum 5 years working on Volvo Penta engines.
- Proven experience managing field service teams.
- Exposure to marine and industrial applications.
- Knowledge of warranty management and customer support.

Skills

- Robust leadership and team management
- Customer relationship management
- Problem-solving and analytical thinking
- Excellent communication and negotiation skills
- Planning and organizational ability
- Decision-making under pressure
- Technical expertise in Volvo Penta engines and diagnostics

Benefits

- Cell phone reimbursement
- Work Location: In person

📌 Service Manager (Visakhapatnam)
🏢 Brothers Marine
📍 Visakhapatnam