The teamEnterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about CustomerYour work profileAs an Analyst in our Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -Work you’ll do as a Senior ExecutiveThis role focuses on delivering customer support for Payments products and money movement services, helping customers with payment processing, funding issues, transaction troubleshooting, bank connectivity concerns, and related workflows. Specialists independently manage customer issues, provide accurate guidance, and ensure a seamless customer support experience while driving customer satisfaction.Handle customer interactions via voice, chat, and emailSupport customers with product troubleshooting, workflow navigation, installation,



and “how to” queriesDiagnose and resolve moderate complexity issuesMaintain end to end ownership of customer casesEnsure detailed and accurate documentation for every caseIdentify opportunities for feature adoption and product upgradesSupport serves to sell actions or pass high intent leads to sales teamsEnsure adherence to QA, documentation, and process standardsHandle customer queries independently with minimal supervisionDeliver solid performance on KPIs (quality, CSAT, productivity)Actively identify customer needs and enable sales opportunitiesMaintain high quality and compliant case documentationDesired QualificationsRequired QualificationsBachelor’s degree (Commerce or Finance preferred)1–3 years of experience in product support, SaaS, or customer support rolesMandatory experience in Payments, Banking Operations, Finance Operations, Accounting, FinTech, AP, AR, Billing, or related domainsExperience supporting payment processing, banking, merchant services, money movement, or transaction-related workflows preferredHandled International voice processesStrong product troubleshooting capabilityBasic to intermediate accounting knowledgeVersant B2+ to C1 preferredCRM proficiencyMulti‑channel handling capability

📌 Customer Support Executive (Hyderabad)
🏢 Deloitte
📍 Hyderabad