Job DescriptionAbout the Company Tuebora is an AI-driven Identity Governance and Administration (IGA) platform that helps enterprises automate identity lifecycle management, access governance, and compliance.

About the Role As a Professional Services Manager, you will lead the Delivery and Support teams and own the overall post-sales customer experience.

You will ensure successful implementations, responsive support, strong customer satisfaction, and build a repeatable, scalable, and profitable Professional Services organization.

Responsibilities Delivery Leadership - Lead Delivery and Support teams, including Solution Architects, Implementation Engineers, Project Managers, and Support Engineers. - Own end-to-end customer implementations, ensuring projects are delivered on time, within scope, and to high quality standards. - Standardize implementation methodologies, Proof of Concepts (POCs), and delivery processes to improve predictability and efficiency. - Drive resource planning, utilization, project governance, and delivery profitability.

Support & Customer Success - Ensure excellence in customer support by meeting SLA commitments, managing escalations, and driving timely incident resolution. - Monitor and improve customer satisfaction (CSAT), support performance, and service quality. - Build strong relationships with enterprise customers and implementation partners to drive successful adoption, renewals, and long-term success.





Operational Excellence - Define and monitor key delivery metrics, including project health, utilization, margins, SLA compliance, and customer satisfaction. - Build and maintain a robust knowledge base, delivery of playbooks, and implementation of best practices in collaboration with Product and Engineering teams. - Continuously improve delivery processes to ensure a scalable and repeatable services model.

People Leadership - Mentor, coach, and develop high-performing customer-facing teams. - Foster a culture of accountability, collaboration, continuous improvement, and customer focus.

Qualifications - 15+ years of experience in Qualified Services, Customer Delivery, Technical Consulting, or Enterprise Support within a SaaS or enterprise software company. - Experience leading customer implementation and support teams. - Exposure to Identity & Access Management (IAM), Cybersecurity, Identity Governance, or enterprise software is highly preferred. - Strong understanding of project delivery, resource planning, utilization management, and support operations. - Proven experience managing SLAs, customer escalations, and enterprise customer relationships. - Strong people leadership, stakeholder management, and communication skills. - Commercial mindset with experience improving operational efficiency and delivery profitability. - Experience working in a fast-paced product company or startup environment is an advantage.

📌 IAM Professional Services Manager (Bengaluru)
🏢 Tuebora
📍 Bengaluru