Lead support and enhancement activities for Service Now ITOM modules, including:
Discovery
Service Mapping
Event Management
Cloud Discovery (AWS/Azure/GCP)
CMDB & Data Management
Perform hands-on configuration and development for ITOM use cases:
Business Rules, Client Scripts
Flow Designer automation
Manage and maintain Service Now Discovery:
Configure discovery schedules, patterns, and probes
Troubleshoot identification and classification issues
Optimize credential usage and MID Server performance
Design and maintain Service Mapping:
Create and manage application services
Define service maps using top-down and tag-based approaches
Ensure service visibility and dependency accuracy
Implement and enhance Event Management:
Configure event rules, alert correlation, and suppression




Reduce noise and improve alert quality
Integrate monitoring tools (e.g., Azure Monitor, Solar Winds, SCOM, Dynatrace, etc.)
Ensure CMDB health and data quality:
Manage CI relationships and lifecycle
Support reconciliation and identification rules
Align CMDB with CSDM standards
Develop automation using:
Flow Designer
Integration Hub
Orchestration workflows
Build and support integrations with external systems using:
REST/SOAP APIs
MID Server
Monitoring and cloud platforms
Perform data operations including:
Data imports (Import Sets, Transform Maps)
Data validation and cleanup

📌 9152026_ServiceNow ITOM (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru