**Virtual Drive**
Drive Date-17-Sep-26
Location- Chennai
EXP-2-5 yrs
Skill-SD
Responsibilities
- Serve as the first point of contact for all IT service requests and incidents via phone, email, or ticketing system - Provide Level 1 support for hardware, software, network, and application issues - Log, categorize, and prioritize incidents and service requests in the ticketing system - Troubleshoot and resolve common technical issues in a timely manner - Escalate complex incidents to Level 2/3 support teams as needed - Monitor ticket queues to ensure SLA compliance - Assist in user account management (password resets, access provisioning, etc.) - Maintain accurate documentation of issues, solutions, and procedures - Contribute to knowledge base articles and continuous service improvement - Strong knowledge of Windows OS and Microsoft Office applications - Basic networking concepts (LAN, WAN, VPN) - Active Directory and user account management - Solid verbal and written communication skills - Ability to manage multiple tasks and work under pressure - Customer-oriented mindset with a focus on service excellence - Strong understanding of Service Desk operations and ITIL framework

📌 TCS IS Hiring for SD (India)
🏢 Tata Consultancy Services
📍 India