Location: Kolkata
Mode: Work from Office
CTC: 3,50,000 - 4,00,000
Key Responsibilities
- Lead, manage, and monitor the day-to-day performance of the telecalling team. - Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets. - Monitor calls, follow-ups, conversions, registrations, and overall team productivity. - Conduct regular call audits and provide feedback/coaching to improve call quality. - Train recent team members on calling processes, scripts, CRM usage, and communication standards. - Handle escalations and support the team in resolving customer/doctor queries. - Prepare and maintain daily/weekly MIS and performance reports.
Required Experience
- 2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement,



customer engagement, lead generation, or similar processes. - Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking. - Prior experience managing a team of telecalling is mandatory.
Key Skills
- Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (preferred)) - Excellent verbal communication and interpersonal skills. - Target-oriented and result-driven approach. - Good convincing, negotiation, and objection-handling skills.

📌 Team Lead Outbound Calling (India)
🏢 CLIRNET
📍 India