Hiring: Service Now Consultant / Senior Consultant
Location: Bangalore (Hybrid)
Experience: 4–8 Years
Shift: General Shift

Role: B2 – Senior Consultant / B3 – Lead Consultant

Position Summary

We are looking for an experienced Service Now Consultant to design, develop, and implement scalable Service Now solutions. The ideal candidate will have robust hands-on expertise in Service Now development, integrations, CMDB, Service Portal, and platform customization, along with experience in leading technical implementations and mentoring junior team members.

Key Responsibilities

- Configure and customize Service Now applications and modules.
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer workflows, Catalog Items, and Record Producers.
- Build custom applications using App Engine.
- Develop and enhance Service Portal and Employee Center components.
- Design and implement REST, SOAP, Integration Hub, Custom Spokes, and Webhook integrations.
- Integrate Service Now with enterprise applications and cloud platforms.
- Support CMDB implementation, governance, CSDM standards, Discovery, and Service Mapping.
- Lead data migration, transformation, testing (ATF), SIT, UAT, and production deployments.
- Troubleshoot platform issues and optimize Service Now instances.
- Conduct technical workshops, effort estimations, code reviews, and mentor junior consultants.

Required Experience





- 4–8 years of overall IT experience.
- Minimum 3–5 years of hands-on Service Now development experience.
- Experience delivering at least two end-to-end Service Now implementations.
- Experience working in Agile environments.

Technical Skills

Service Now Modules

- ITSM
- Service Catalog
- Incident, Change, Problem & Request Management

Development

- Advanced Java Script (ES6+)
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
- Flow Designer
- Service Now APIs

Portal & UI

- Service Portal
- Employee Center
- AngularJS
- HTML/CSS

Platform Capabilities

- Integration Hub
- App Engine
- CMDB
- Discovery
- CSDM
- ATF
- Data Migration
- Instance Hardening

Integrations

- REST APIs
- SOAP APIs
- OAuth Authentication
- SSO Integrations

Certifications

Mandatory:

- Service Now Certified System Administrator (CSA)

Preferred:

- Service Now Certified Application Developer (CAD)

Highly Preferred:

- Any Two CIS Certifications:
- CIS-ITSM
- CIS-Discovery
- CIS-HRSD
- CIS-CSM
- CIS-SIR

Soft Skills

- Strong analytical and problem-solving skills
- Excellent communication and client-facing skills
- Technical documentation expertise
- Mentoring and leadership capabilities
- Strong collaboration and teamwork mindset

Interested candidates can share their resumes at: [email protected]

📌 Senior Servicenow Consultant 5+ (Bengaluru)
🏢 Dreampath Services
📍 Bengaluru