Job Description

Job Title: CRM Platform Support Lead

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Location: Gurgaon (Hybrid)

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Experience: 5+ Years

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Work Mode: Hybrid

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Role Overview

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We are looking for a CRM Platform Support Lead who will manage the day-to-day operations, support, and improvement of the Microsoft Dynamics 365 CRM platform.

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The person will handle CRM issues, incidents, changes, configurations, integrations, user support, and will also guide the support team.

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Key Responsibilities

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- Manage daily operations and support of Microsoft Dynamics 365 CRM.

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- Troubleshoot CRM issues and provide technical support to users.

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- Handle incidents, service requests, and production issues.

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- Manage CRM changes, updates, configurations, and deployments.

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- Monitor CRM performance and identify areas for improvement.

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- Work on data migration, data cleansing, data quality and security.

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- Support CRM reports and dashboards.

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- Work with business teams to understand requirements and provide CRM solutions.

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- Manage CRM integrations with other systems.

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- Maintain CRM technical documentation.

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- Ensure CRM security, compliance, and data protection.

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- Coordinate with vendors and manage SLA/service-related activities.

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- Mentor and guide CRM support team members.

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- Work closely with IT, business,



and other technology teams.

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- Participate in continuous improvement and CRM enhancement initiatives.

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Must-Have Skills

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- Microsoft Dynamics 365 CRM – 5+ years

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- Strong Dynamics 365 CRM Configuration & Development

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- Power Platform / Power Apps

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- Power Apps Portals / Power Pages – Mandatory

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- C# / .NET

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- Plugins

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- SSIS

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- Azure Cloud – Mandatory

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- SQL Server / SQL

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- Web Services / API development

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- Logic Apps / Function Apps / Web Apps

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- MVC & multi-tier architecture

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- Azure Dev Ops – Good to have

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- Agile methodology – Good to have

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Good to Have

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- Experience in Health Insurance / Insurance domain

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- NoSQL database knowledge

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- Team mentoring / technical leadership experience

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- Strong stakeholder management skills

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Ideal Candidate

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Someone who has strong Dynamics 365 CRM technical + production support experience, can troubleshoot and manage CRM operations independently, and has the ability to lead/mentor a CRM support team.

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Key: Ye role pure D365 Developer role nahi hai. Isme CRM Support + Technical + Team Lead/Platform Management ka combination chahiye.

📌 .Net Support Engineer (Gurugram)
🏢 Questhiring
📍 Gurugram