Working experience: No Experience

About the RoleWe are looking for a Customer Support Intern – Escalation Desk to assist in handling customer queries and escalations across Voice, Chat, and Blended support channels. This role offers an opportunity to gain hands-on experience in e-commerce customer support, issue resolution, and customer experience.Key Responsibilities- Assist in handling customer queries and escalations through Voice, Chat, and Blended channels.- Support customers with queries related to orders, deliveries, returns, refunds, cancellations, payments, and products.- Coordinate with internal teams to ensure timely resolution of customer issues.- Follow up on open cases and ensure proper closure.- Maintain accurate records of customer interactions and escalations.- Identify recurring customer issues and highlight them to the team.- Meet defined TAT, quality, CSAT,



and productivity expectations.- Follow customer support processes, guidelines, and escalation protocols.Requirements- Freshers / 0–1 year of experience in Customer Support, Customer Experience, or a similar role.- Strong verbal and written communication skills.- Comfortable handling Voice, Chat, and Blended support processes.- Good problem-solving and interpersonal skills.- Ability to handle customer queries patiently and professionally.- Basic knowledge of MS Excel/Google Sheets and CRM/ticketing tools.- Prior exposure to E-commerce, Retail, Marketplace, or Consumer Internet is a plus.- Willingness to work in a fast-paced customer-facing setting.

📌 Customer Support Intern (Mumbai)
🏢 Snapdeal
📍 Mumbai