Customer Success Specialist

About the Role

The role encompasses responsibilities as both a Product Specialist and an Onboarding Specialist, focusing on customer education, product adoption, and providing technical support.

Responsibilities

- Product specialist- Know-how about the Exxat application and providing the knowledge of using the Exxat application to the fullest.- Knowledge of the domains served by Exxat.- Participate in UAT activities for product feedback.

- Onboarding specialist- As an Onboarding Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of the products and services of Exxat.- Ability to learn and adapt quickly to new products or updates to existing products.- Document the onboarding steps for future reference.- Understand customer requirements, document them, coordinate with other onboarding teams and support teams, and track them until completion.- Provide regular updates to the customer success manager and Ops lead(s).





Qualifications

- Minimum 3 to 5 years of overall work experience in Customer service/support, sales, and product training.

Required Skills

- Robust communication skills and English proficiency (email writing, Listening, phone conversations, and mannerisms).- Ability to work with international clients (U.S).- Customer-oriented and able to adapt/respond efficiently and professionally to different types of stakeholders.- Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting.- Collaborate effectively with team members, technical teams, and leadership.- Demonstrable ICT skills, including current Microsoft Office applications.- Ability to multitask, prioritize, and manage time effectively.- A go-getter and a solution seeker.

📌 Customer Success Specialist (Mumbai)
🏢 Exxat
📍 Mumbai