We’re Hiring || Manager – Quality || International E-Commerce Process (North America)

- Location: Jaipur- Working Days: 5 Days a Week- Shift: Rotational

Key Responsibilities:

- Lead the Quality function for the International E-Commerce vertical- Drive quality frameworks, audits, calibrations, and governance- Analyze performance data to identify improvement areas and implement action plans- Partner with Operations & Training teams to improve CSAT, FCR, and KPIs- Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures- Mentor and develop the Quality team to achieve business goals- Ensure compliance with client and organizational standards

Desired Candidate Profile:

- Proven experience in Quality leadership role in International BPO/E-Commerce process- Robust understanding of Quality tools, Six Sigma methodologies (preferred)- Excellent stakeholder management and client communication skills- Strong analytical and data interpretation skills- Experience managing North America clients/processes preferred- Ability to work in North America shifts

📌 Quality Assurance Manager (Mumbai)
🏢 TP
📍 Mumbai