Virtual Drive

Drive Date-17-Sep-26

Location- Chennai

EXP-2-5 yrs

Skill-SD

Responsibilities

- Serve as the first point of contact for all IT service requests and incidents via phone, email, or ticketing system- Provide Level 1 support for hardware, software, network, and application issues- Log, categorize, and prioritize incidents and service requests in the ticketing system- Troubleshoot and resolve common technical issues in a timely manner- Escalate complex incidents to Level 2/3 support teams as needed- Monitor ticket queues to ensure SLA compliance- Assist in user account management (password resets, access provisioning, etc.)- Maintain accurate documentation of issues, solutions, and procedures- Contribute to knowledge base articles and continuous service improvement- Strong knowledge of Windows OS and Microsoft Office applications- Basic networking concepts (LAN, WAN, VPN)- Active Directory and user account management- Strong verbal and written communication skills- Ability to manage multiple tasks and work under pressure- Customer-oriented mindset with a focus on service excellence- Solid understanding of Service Desk operations and ITIL framework

📌 TCS IS Hiring for SD (Mumbai)
🏢 TCS
📍 Mumbai