Greetings from TCS
TCS is hiring for SAP Customer Relationship Management (CRM) : Service
Exp: 6+ years
Location: Klkata
Key Responsibilities
- Service Management: Configure and manage service orders, service requests, complaints, and returns.- Contracts & Warranties: Set up service contracts, service level agreements (SLAs), and warranty determinations.- Resource Planning: Implement and support resource scheduling, dispatching, and field service execution.- System Integration: Integrate SAP CRM Service with SAP ERP (ECC or S/4HANA) for spare parts, billing, and equipment management.- Customization: Tailor transaction types, action profiles, partner determination procedures, and catalog profiles.
📌 SAP Customer Relationship Management (CRM) : Service (Mumbai)
🏢 TCS
📍 Mumbai