Location: Kolkata

Mode: Work from Office

CTC: 3,50,000 - 4,00,000

Key Responsibilities

- Lead, manage, and monitor the day-to-day performance of the telecalling team.- Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.- Monitor calls, follow-ups, conversions, registrations, and overall team productivity.- Conduct regular call audits and provide feedback/coaching to improve call quality.- Train recent team members on calling processes, scripts, CRM usage, and communication standards.- Handle escalations and support the team in resolving customer/doctor queries.- Prepare and maintain daily/weekly MIS and performance reports.

Required Experience

- 2–5 years of experience in telecalling/team handling, preferably in healthcare,



doctor engagement, customer engagement, lead generation, or similar processes.- Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking.- Prior experience managing a team of telecalling is mandatory.

Key Skills

- Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (preferred))- Excellent verbal communication and interpersonal skills.- Target-oriented and result-driven approach.- Good convincing, negotiation, and objection-handling skills.

📌 Team Lead Outbound Calling (Mumbai)
🏢 CLIRNET
📍 Mumbai