Role: Cinema Manager

Location: Gurugram

Job Purpose:

To head the Cinema Operations as a Revenue Centre Head for ensuring & meeting the Customer Satisfaction Scores and Revenue targets through Efficient operations, Centered on the Standard Operating Procedures and fair People Management practices.

Key Responsibilities:

- Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).- Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.- Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice.- Drive sales to enhance cinema performance.- COGS Control.- Ensures redressal of all customer complaints at the cinemas within stipulated timelines.- Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits- Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits- Plans and implements the On-the-Job Training/Operational Training for DMs and Duty Officer and front line staffing coordination with the training team,



for operational efficiency.- Attrition Control by keeping close contact with cinema team members and keep them motivated.- Training of team on various initiatives (local and corporate)- Facilitates implementation of all marketing drives at the cinema as per the corporate directives.- Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid course correction by the management.- Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.- Statutory Compliance and Liasioning. Interact with local authorities (Govt./Police/Developer)for smooth operations and timely support to the cinema).- Develops a robust bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same.

Other Job Specification:

- P&L; Handling Exposure- Functional knowledge of all functional teams at a Cinema and impact of their performance on the P&L; of the Cinema.- Knowledge and functioning of Projection machine / software.- Meeting customer expectations (Patrons /Management/Statutory Bodies) while focussing at the business goals.- Build bridges amongst multifunctional team members for cohesive actions by the cinema team.- Responsible to the Area Manager/Regional Manager for delivery against targets.- Effective handling of External customers for ensuring value service delivery.

📌 Cinema Manager (Mumbai)
🏢 PVR
📍 Mumbai