Remote: Hybrid

? Position: Enterprise Implementation Consultant?Location: Gurugram?️ Working Days: Monday to Saturday (Alternate Saturday - half day)? Experience Required: 1-3 yearsIn-Office + Client Site | Enterprise SaaS | Construction TechAbout Our ClientConstruction is a $13 trillion global industry — and one of the least digitised. Projects routinely overrun budgets and timelines because execution data lives in spreadsheets, WhatsApp groups, and the heads of site engineers. The cost of this opacity runs into millions on every project.Our Client is an AI-powered Construction Management System that gives construction and infrastructure companies real-time control, visibility, and predictability over project execution.Credentials:Backed by Y Combinator, Stellaris Venture Partners & Zacua VenturesRICS SEA PropTech of the Year — 2024 & 2025, ET Realty PropTech of the Year 2024, 2026Reference Customers: Amazon (India & UAE), JSW Homes, The Fitout, LivSpace, Semac Construction, Blinkit, Table Space, Fortes Education,The RoleWe are hiring Enterprise Implementation Consultants to serve as the primary client-facing interface for Our Client deployments at some of India’s most complex construction and infrastructure organisations.This is not a back-office coordination role.You will be embedded on-prem at enterprise client sites — operating inside organisations like Amazon, JSW, LivSpace, Blinkit, Table Space etc. Working under the direction of an experienced EIC Lead, your mandate is to translate client workflows into structured Our Client implementations, drive user adoption from Day 1, and serve as the trusted consultant bridging client operations and the Our Client product team.You will own on-the-ground execution: stakeholder engagement, training delivery, adoption tracking, process documentation, and continuous improvement — with direct support from a seasoned EIC Lead throughout.What You Will OwnClient-side implementation support — conducting workflow discovery sessions, mapping organisation structures, and assisting in configuring approval hierarchies and SOPs within Our ClientStakeholder engagement across department heads and on-ground teams — building credibility, facilitating alignment, and maintaining momentum across the deployment lifecycleTraining programme delivery — executing department-wise and role-specific training sessions, producing structured training materials, and driving hands-on adoption from Day 1Adoption monitoring and reporting — tracking usage dashboards,



auditing system activity, producing weekly adoption reports, and escalating non-compliance to the EIC Lead with transparent documentationProcess documentation — preparing MOMs, SOPs, training schedules, and audit reports that are acted upon by client stakeholdersData coordination — supporting the migration and structuring of client data including BOQs, vendor masters, and rate contracts into Our ClientInternal coordination — channelling client feedback and field observations to the EIC Lead and Our Client product team with clarity and contextContinuous improvement — identifying workflow gaps and proposing improvements that increase platform utilisation and client ROIWho Should Apply0–2 years of experience in client-facing roles — SaaS implementation, customer success, technology consulting, or enterprise onboardingExposure to construction, infrastructure, real estate, or asset-heavy industries is strongly preferredDemonstrated ability to engage independently with senior client stakeholders and navigate complex organisational environmentsStrong first-principles thinking — you break problems into components, ask the right questions, and adapt when plans meet realityExcellent communication and documentation skills — your MOMs, SOPs, and training materials are clear, structured, and acted uponData literacy and comfort with technology — advanced Excel, familiarity with dashboarding tools, and openness to learning SQL and PythonHigh ownership and bias for action — you move fast, flag blockers early, and do not wait for instructionsIdeal prior backgrounds include:Campus placements, internships, or early-career stints in enterprise SaaS, management consulting, or technology servicesOperations, project coordination, or EIC support roles in construction, EPC, real estate, or field-operations environmentsCustomer-facing roles in B2B product companies with structured onboarding or implementation componentsWhat This Role Is NotWe want to be transparent about fit:This is not a remote or hybrid position. You will be deployed at client sites and Our Client offices across India.



Domestic travel is a core part of the role.This is not a passive support role. You are not logging tickets or forwarding requests — you are accountable for the success of enterprise implementations on the ground.This is not a pure training or coordination role. You will engage directly with CXO and VP-level stakeholders and be expected to hold your own in consultative conversations.This requires maturity, independence, and comfort operating in ambiguity — particularly when deploying software inside organisations where digital maturity is being built from scratch.Skills & CompetenciesMust-HaveClient-facing presence and communication — ability to run structured discovery sessions, present confidently to department heads, and maintain professional relationships on-premDocumentation capability — MOMs, SOPs, training schedules, audit reports, and adoption dashboards that are clear and immediately usableData literacy — advanced Excel, ability to structure and interpret operational data, and comfort working with reporting toolsOrganisational rigour — managing parallel workstreams across multiple stakeholders without dropping threadsEscalation discipline — knowing when and how to surface blockers to the EIC Lead and client leadership with the right contextStrong AdvantagesSQL proficiency and ability to run basic analytical queriesFamiliarity with dashboarding tools such as Grafana, Metabase, or Power BIExposure to workflow automation, AI agents, or no-code/low-code platformsUnderstanding of construction workflows: BOQ management, DPR, procurement cycles, vendor coordination, and site operationsExperience with tools such as Jira, Figma, Whimsical, or Notion for process documentation and project mappingWorking knowledge of business software ecosystems including accounting platforms (Tally), project management tools (Zoho Projects), and CRM systems — with an understanding of how these interact with a construction management platform in an enterprise environmentHands-on experience configuring or managing integrations between enterprise tools — including field mapping, data transformation, and workflow handoffs across systems such as ERP, CRM, and communication platforms (e.g. Meta Business Suite, WhatsApp API)Ability to design and document end-to-end operational workflows — mapping process steps, decision nodes, roles, and system touchpoints with precision; experience translating client workflows into structured platform configurations is a strong plus

📌 Enterprise Implementation Specialist (Karnataka)
🏢 PinnacleU
📍 Karnataka