Role: Team Lead (D365 CRM Functional)Location: India/USA/UKRole SummaryThe Functional Lead will be responsible for managing end-to-end delivery across multiple projects and clients, ensuring timely execution, quality delivery & resource optimization. The role involves leading delivery teams, managing stakeholder communication, and driving operational excellence.Roles & Responsibilities- Manage end-to-end delivery of multiple Microsoft Dynamics 365 CE projects across clients and business units.- Serve as the primary point of contact for delivery-related discussions with clients and stakeholders.- Lead project planning, resource allocation, task assignments, and ensure timely execution of deliverables.- Participate in requirement gathering, solution discussions, and design workshops with business users.- Provide guidance on Dynamics 365 CE best practices, implementation approaches, and integration considerations.- Work closely with functional and technical teams to ensure solutions align with business requirements.- Monitor project progress, delivery metrics, risks, issues, and escalations; Conduct regular project reviews and client status meetings.- Support effort estimation, resource planning, and project governance activities.- Oversee release management,



change management, and deployment processes.- Ensure effective coordination among cross-functional teams including development, BI, and support teams.- Review and support solution architecture, integrations, and overall CRM implementation lifecycle.- Possess working knowledge of Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service.- Maintain awareness of Power Platform capabilities including Power Apps, Power Automate, and Dataverse.Skills & Qualifications- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.- Proven experience in managing multiple projects and teams.- Solid leadership, stakeholder management, and client-facing skills.- Good understanding of project delivery methodologies and resource planning.- Working knowledge of Microsoft Dynamics 365 CE modules and CRM implementation lifecycles.- Basic understanding of solution architecture, integrations, Dataverse, and Power Platform components.- Ability to manage priorities, risks, and deadlines effectively.- Excellent communication, reporting, and problem-solving skills.

📌 Senior Functional Consultant (Surat)
🏢 DynaTech Systems
📍 Surat