Job Description

JOB DESCRIPTION

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Business Enablement & Support Team (BEST)

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Job Summary

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The BEST Team drives operational excellence to enhance customer experience through effective stakeholder management, strong governance and continuous process improvement. The team manages end-to-end commercial operations by aligning commercial contractual obligations with account goals, monitoring key financial indicators, and cultivating stakeholder relationships to optimize processes and ensure account health.

As a customer-facing function, this role demands intensive cross-functional collaboration across Sales, Delivery, Finance, Legal and other internal teams to deliver seamless and exceptional customer experience.

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This role offers an outstanding opportunity for motivated professionals to grow in commercial operations and related domains within HCLTech.

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Key Responsibilities

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- Own and manage end-to-end commercial operations by aligning contractual obligations with account goals and monitoring key financial indicators to ensure account health.

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- Ensure commercial contractual adherence and drive process improvement and operational excellence.

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- Prepare pre-billing files and get customer approval including additional /reduced resource count (ARC/RRC) calculations.

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- Interpret contracts and establish robust governance models for compliance focusing on eliminating Revenue Leakage & reducing DSO.

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- Track account health metrics, including billing, revenue, receivables, and inventory.

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- Mitigate financial risks through timely contract sign offs from Customer, Sales, Delivery, Finance and Legal, as well as purchase order requisition and tracking.

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- Update commercial clauses in Statements of Work (SOWs) and Contract Amendments as required.

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- Implement best practices for process optimization.

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- Prepare and deliver presentations with reports for periodic customer reviews and commercial calls, clearly communicating commercial updates along with key metrics.

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- Provide guidance to and respond to queries from internal PMO, Order to Cash (Billing, and Collection) teams to ensure timely billing requisition, invoicing and payment reconciliation.

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- Conduct internal account health checks and publish dashboards showcasing account performance across various parameters.

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Qualifications, Skills & Experience

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Required Qualifications

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- Bachelor's Degree (BE/B. Tech/B. Sc.(IT)/B. Com/BBA/BA Economics with Mathematics) with minimum 60% across academics (10th, 12th, UG until last semester).

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- Minimum 2 years of experience in business operations, contract compliance, or stakeholder management.

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- Strong understanding of contract clauses, compliance, receivables, and commercial process management.

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Preferred Education Qualification

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- MBA/ PGDBM from reputed institutes.

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Skills & Competencies

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- Excellent communication and stakeholder management skills.

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- Strong understanding of business operations and customer relationship management.

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- Proficiency in MS Office Suite (Excel – complex functions/pivots/macros, Word, Power Point).

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- Analytical mindset with attention to detail and problem-solving ability.

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- Ability to manage processes end-to-end and work in a fast-paced, dynamic environment.

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- Understanding of IT contracts, pricing and associated calculations.

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- Self-motivated, deadline-driven, and adaptable to global collaboration needs.

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Additional Skills (For Senior Positions)

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- Knowledge of IT business, technology fundamentals, and services.

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- Experience in commercial operations and global customer engagement.

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- Familiarity with process workflows and governance frameworks.

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- Open to adaptable timings and travel (domestic/international) as required.

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Work Conditions

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- Location: Noida or Lucknow

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- Business hours are based on customer and internal requirements, with flexibility for global collaboration and month-end activities.

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- No Cab facility

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📌 Business Enablement (Lucknow)
🏢 HCLTech
📍 Lucknow