Job Summary

We are seeking an experienced Service Now Integrations L3 Consultant responsible for providing advanced support, administration, enhancement, and integration services across the Service Now platform. The role involves managing complex integrations between Service Now and enterprise applications, troubleshooting production issues, driving root cause analysis, and supporting platform enhancements in a global ITSM environment.

Key Responsibilities
L3 Support & Incident Management
Provide L3 production support for Service Now integrations and platform services.
Analyze and resolve complex incidents, integration failures, and performance issues.
Perform Root Cause Analysis (RCA) and implement permanent corrective actions.
Support Problem, Incident, Change, and Release Management processes.

Ensure SLA compliance for critical support tickets.

Service Now Integration Management

Design, develop, configure, and support integrations using: Integration Hub

REST APIs
SOAP Web Services
MID Server
JDBC/LDAP Integrations

Email Integrations

Support integrations between Service Now and: Azure AD / Active Directory

SAP
Salesforce
Workday
Monitoring Tools




Middleware Platforms (Boomi, Mule Soft, Axway)

Troubleshoot interface connectivity, authentication, and data synchronization issues.

Platform Enhancements & Administration
Configure Service Now workflows, Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts.
Support platform upgrades, patches, and release deployments.
Manage instance cloning, migration activities, and workplace refreshes.

Perform performance optimization and platform health checks.

Stakeholder & Vendor Management
Work closely with business teams, architects, infrastructure teams, and vendors.
Participate in design reviews and impact assessments.
Provide SME guidance to L1/L2 support teams.

Maintain technical documentation, SOPs, and knowledge articles.

Mandatory Technical Skills
Service Now
ITSM
CMDB
Service Catalog
Incident, Problem & Change Management
Integration Hub
Flow Designer
Discovery
MID Server
Integration Technologies
REST APIs
SOAP Web Services
JSON/XML
OAuth, SAML, JWT
Webhooks

API Management

📌 ServiceNow IntegrationsConsultant (Thiruvananthapuram)
🏢 CosMicIT
📍 Thiruvananthapuram