Department: Front Office / Patient Relations
Location: Hospital / Healthcare Facility
Employment Type: Full-Time
Reports To: Front Office Manager / Hospital Administrator

1. Job Summary

We are looking for a Patient Relationship Executive / Receptionist / Telecaller to be the first point of contact for patients and visitors. The candidate will be responsible for managing front-desk activities, patient appointments, telephone enquiries, patient coordination, follow-ups, and providing a professional and courteous experience to patients.

The role requires excellent communication skills, a pleasant personality, patience, basic computer knowledge, and the ability to handle multiple responsibilities in a hospital setting.

2. Key ResponsibilitiesA. Reception & Front Office

- Greet and welcome patients, attendants, visitors, and doctors professionally.
- Handle patient registration and maintain accurate patient details.
- Guide patients to consultation rooms, diagnostic services, pharmacy, physiotherapy, billing, OT and other departments.
- Manage the reception desk and ensure smooth patient flow.
- Handle incoming and outgoing calls professionally.
- Provide information regarding doctors, consultation timings, services and hospital facilities.
- Maintain visitor and patient-related records as required.
- Coordinate with doctors, nurses, billing, pharmacy, diagnostics and other departments.

B. Patient Relationship Management

- Assist patients and attendants throughout their hospital visit.
- Understand patient concerns and provide appropriate assistance.
- Coordinate with concerned departments for resolving patient queries.
- Maintain a polite, empathetic and patient-friendly approach.
- Collect patient feedback and communicate significant concerns to the concerned authority.
- Follow up with patients regarding appointments, investigations,



procedures and reviews.
- Support patient retention and improve overall patient experience.

C. Telecalling & Appointment Management

- Make outbound calls to new and existing patients.
- Attend enquiries received through telephone, WhatsApp and other communication channels.
- Schedule, confirm and reschedule patient appointments.
- Conduct appointment reminder calls.
- Follow up with patients who have missed or cancelled appointments.
- Make follow-up calls after consultations/procedures where required.
- Inform patients about available consultation slots, doctor availability and hospital services.
- Maintain proper records of calls, enquiries, appointments and follow-ups.
- Escalate serious complaints or sensitive patient issues to the reporting manager.

D. Documentation & Computer Work

- Enter and update patient information in hospital software/HIS/CRM.
- Maintain appointment and enquiry records.
- Prepare daily/weekly reports related to registrations, appointments, calls and follow-ups.
- Maintain accurate patient communication records.
- Use MS Office/Excel, email, WhatsApp and other hospital applications as required.
- Maintain confidentiality of patient information and hospital records.

3. Required Skills

- Good verbal and written communication skills.
- Pleasant personality and professional appearance.
- Patient-friendly and empathetic attitude.
- Good Telugu and English communication; Hindi is an added advantage.




- Basic computer knowledge.
- Knowledge of MS Word, Excel, Email and WhatsApp.
- Good telephone etiquette.
- Ability to handle patients and attendants calmly.
- Ability to multitask and work under pressure.
- Good coordination and interpersonal skills.
- Basic understanding of hospital/healthcare operations is preferred.

4. Educational Qualification

Minimum: Intermediate / 10+2
Preferred: Any Graduate – B.Com / B.Sc / BBA / BA / BCA / Healthcare Management or equivalent.

5. Experience

- Freshers may apply if they have good communication and interpersonal skills.
- Preferred: 1–3 years of experience in hospital reception, front office, patient relations, telecalling, customer service or healthcare administration.

6. Performance Indicators / KPIs

- Patient registration and appointment accuracy.
- Appointment conversion and confirmation rate.
- Follow-up call completion.
- Patient satisfaction and feedback.
- Telephone enquiry handling.
- Reduction in missed appointments.
- Accuracy of patient records.
- Timely resolution/escalation of patient concerns.
- Skilled conduct and coordination with hospital departments.

7. Working Requirements

- Willingness to work in shifts as per hospital requirements.
- Ability to work on weekends/holidays as per the hospital roster.
- Good grooming and professional dress code.
- Maintain punctuality, discipline and confidentiality.
- Should be comfortable working in a busy hospital environment.

8. Desired Personal Attributes

- Courteous and respectful
- Patient and calm under pressure
- Responsible and punctual
- Positive attitude
- Quick learner
- Team player
- Customer/patient-oriented
- Good listening skills
- Problem-solving ability

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Patient Relation Executive/ Reciptionist /Telecaller (India)
🏢 SRI RAM HOSPITAL FOR ORTHOPEDICS AND PEDEATRICS
📍 India