Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Adobe Marketo Engage
Positive to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting business continuity and operational efficiency.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather information and diagnose complex system issues.




- Document findings and resolutions clearly to support knowledge sharing and future troubleshooting.
- Assist in the implementation of system updates and patches to enhance functionality and security.
- Support junior team members by sharing expertise and providing guidance on technical challenges.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Adobe Marketo Engage.
- Strong problem-solving skills with the ability to analyze and resolve software issues efficiently.
- Experience in monitoring and maintaining enterprise-level software applications.
- Ability to communicate technical information effectively to both technical and non-technical stakeholders.
- Familiarity with system integration and data flow within complex business environments.
- Capability to work independently while managing multiple priorities in a fast-paced setting.

Additional Information:

- The candidate should have minimum 3 years of experience in Adobe Marketo Engage.

- This position is based at our DDC2A - SEZ location.

- A 15 years full time education is required.

15 years full time education

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