Senior Process Associate - Order Mgmt - Lead to Cash

Chennai, Tamil Nadu

Job Summary

Billing Operations / Back-Office

EDUCATION

- Bachelor’s degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

- 1 – 5 years of experience in OTC Billing, Dispute resolution in Billing
- Experience with SAP is preferred
- Utility domain work experience will be an added advantage

Key Responsibilities

- Process daily billing and handle failed transactions with good judgment.
- Resolve billing issues and customer queries from SAP and exceptions.
- Prepare, review, and validate billing documents for accuracy.
- Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
- Escalate unresolved issues to supervisors promptly
- Ensure invoices are processed accurately and submitted on time.




- Review and adjust invoices when corrections are needed.
- Perform any additional tasks as required by the business
- Ensure 100% adherence on all compliance requirements

Skill Requirements

- MS-Office – Basic/Advanced (MS-Word/Excel/PowerPoint)
- Very Good communication skills

- Focuses on delivering a positive customer experience
- Ability to quickly acquire knowledge of current processes to execute accurately on customer accounts
- Ability to multi-task and prioritize the task based on the criticality.
- Strong organizational and time management skills - ability to organize

Other Requirements

📌 Senior Process Associate - Order Mgmt - Lead to Cash (India)
🏢 HCLTech
📍 India