Job Responsibilities

- Handle customer calls in Malayalam and provide accurate information and support.
- Understand customer queries and resolve issues professionally.
- Maintain a polite, helpful, and customer-focused approach.
- Record customer interactions and update relevant information in the system.
- Follow company policies, quality standards, and call-handling procedures.
- Escalate complex issues to the appropriate team when required.
- Achieve assigned productivity, quality, and customer satisfaction targets.

Requirements

- Fluency in Malayalam is mandatory.
- Basic proficiency in English is preferred.
- Good verbal communication and active listening skills.
- Ability to handle customers patiently and professionally.
- Basic computer knowledge.
- Freshers can apply; customer-service/voice-process experience is an advantage.

Key Skills

- Malayalam Communication
- Customer Service
- Active Listening
- Problem Solving
- Basic Computer Skills
- Valuable Communication Skills

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 malayalam voice process (India)
🏢 shivathattex
📍 India