- Serve as the first point of contact for customers seeking technical assistance over the phone or email or in person.
- Collaborating with the team to effectively document business processes
- Assist in providing holistic solutions that address the challenges faced by the customer
- Assist the stakeholders to define user acceptance tests for new or improved business processes and IT systems.
- Checking and analysing derived requirements that meet the customers’ requests
- Take part in meetings with stakeholders and assist in presenting issues and solutions both verbally and in writing
- Tech-savvy with working knowledge of office automation products, databases (RDBMS preferred) and IT related terms.
- Good understanding of computer systems, mobile devices and other tech products.
- An in-depth understanding of the software and equipment used by the customers/ organization.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Ask customers targeted questions to quickly understand the root of the problem




- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Track reported issues through to resolution, within agreed time limits.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain valuable relationships with internal team and client-side stakeholders Ensuring that the appropriate documents, manuals, etc., are up to date and readily available.

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Help Desk Support (India)
🏢 Kran Consulting Private
📍 India