Job Description

IFS Loops is revolutionizing how leaders and teams work with our agentic platform, driving
unprecedented efficiency and scale. We’re establishing a new Program Management team and
are looking for a Program Manager to join us in India, working with EST and UK time zones. This
role is crucial for managing and delivering complex, high-impact projects for our largest
enterprise customers. You will work closely with clients, internal teams, and senior leadership to
ensure successful project execution and long-term business value.

Key Responsibility

As a Program Manager, you will be a key member of a newly formed team, responsible for
delivering our most high-profile customer engagements. This means you’ll be:

- Program Management: Leading and managing multiple enterprise-level projects from initiation through delivery, optimization, and tuning.
- You’ll ensure projects are completed on time, within scope, and on budget, adhering to our Services Methodology approach.
- Customer Engagement: Building and maintaining solid relationships with key stakeholders, including senior leaders and project managers.
- You’ll serve as the primary point of contact for project-related activities and help educate clients on the nuances of AI and AI assistants.
- Workshop Ownership and Execution: Taking ownership of developing workshops to support the creation of user stories and technical requirements for our customers’ AI assistants.
- Operations: Managing dependencies and resources, initiating change orders,



and documenting all key decisions and meeting outcomes. You’ll also support the sales process as needed to instill customer confidence.
- Team Leadership: Coordinating services team members—including solution architects, implementation specialists, and integration engineers—to ensure cohesive project execution. You’ll also collaborate with product, customer success, and sales teams.
- Risk Management: Identifying potential project risks and proactively developing mitigation strategies. You’ll serve as the primary escalation point for issues that could jeopardize customer satisfaction or project completion.
- Steering Committee Ownership: Providing regular project updates to key senior stakeholders at both TheLoops and the customer’s organization
- Performance Monitoring: Tracking project performance in real time, analyzing key metrics, and preparing detailed status reports and dashboards for clients and internal teams. metrics, and preparing detailed status reports and dashboards for clients and internal teams.
- Continuous Improvement: Implementing best practices and lessons learned to enhance the efficiency and effectiveness of project delivery and advancing operational prowess through collaboration with Services leadership.
- Customer Success: Working closely with Sales and Customer Success to ensure a seamless handover and continued client satisfaction post-implementation, as well as executing follow-on projects to grow customer value

📌 Program Manager - IFS Loops (Pune)
🏢 IFS
📍 Pune