We are seeking a Sales Quality & Lead Monitoring Executive to join our dynamic team in India. The ideal candidate will play a crucial role in monitoring sales calls and leads to ensure quality standards are met, providing valuable feedback to enhance overall sales performance.
Responsibilities
- Monitor sales calls to ensure counsellors follow the prescribed counselling script and sales process.
- Track lead received time vs. first-call time and report delayed or missed calls.
- Verify the accuracy of lead stages/statuses updated by counsellors in the CRM.
- Monitor follow-ups on leads and identify gaps in lead management.
- Call RNR (Ring No Response) leads to improve lead connectivity.
- Monitor counsellor response time and follow-up on Interakt.
- Identify uncontacted, unattended, or poorly followed-up leads and take corrective action.
- Maintain daily/weekly reports on call quality, lead response time, stage accuracy and connectivity.
- Identify recurring gaps in counsellor performance and provide actionable feedback.
- Continuously work on improving lead connectivity, response time and overall sales process adherence.
Skills and Qualifications
- 1-2 years of experience in sales quality
- Strong call monitoring & quality assessment skills
- Good knowledge of CRM & lead management
- Strong follow-up and lead tracking skills
- Good data analysis, reporting & attention to detail
- Robust communication, problem-solving & process management skills
📌 Sales Quality & Lead Monitoring Executive (Chennai)
🏢 Softlogic Systems Private
📍 Chennai
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