Consistently meet assigned volume and productivity targets as determined by management.
Demonstrate proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Maintain composure and professionalism when supporting customers who may be stressed or
dissatisfied.
Exhibit strong time management and prioritization skills, with the ability to effectively manage multiple
tasks simultaneously.
Successfully handle high-volume workloads while meeting monthly performance goals.
Thrive in a fast-paced, challenging, and results-oriented team workplace.
Demonstrate flexibility to work extended or non-standard hours when business needs require.
Be a self-starter with a proactive mindset, strong initiative, confidence, and a positive, customer-
focused attitude.
Build and maintain effective working relationships with internal stakeholders and suppliers.
Collaborate effectively as a team player, prioritizing team objectives over individual goals.




Lead or contribute to cross-functional and organizational stretch projects while maintaining operational
responsibilities.
Possess fluent English communication skills.
Demonstrate strong analytical, written, verbal, and interpersonal communication skills.
Consistently meet or exceed defined Service Level Agreements (SLAs) while maintaining quality and
customer satisfaction standards.
Demonstrated ability to perform Root Cause Analysis (RCA), identify underlying process or system
issues, and drive corrective actions to prevent recurring incidents and reduce future query volumes.
Ability to identify knowledge and training gaps, develop targeted training plans, and support continuous
learning and capability building.

📌 -P Analyst (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru