Digital Customer Success Specialist, Insights & Renewal IntelligenceCustomer Success | Digital Customer SuccessEmployment typeFull-timeExperience guide3–6 yearsReporting lineManager, Digital Customer SuccessAbout the RoleAspenTech, an Emerson company, is a global leader in industrial software, helping organizations optimize operations, improve efficiency, and accelerate digital transformation.You will own the account-intelligence and renewal-risk workstream, converting multi-source customer data into repeatable health reviews, early-warning insights, portfolio reporting, and actionable Customer Success narratives. The role combines hands-on analysis with process ownership, data quality, stakeholder coordination, and automation readiness.About Digital Customer SuccessDigital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement, and cross-functional coordination to help customers realize value and enable account teams to take timely, informed action.What You'll Do- Account health reviews: Build standardised reviews that combine renewal timing, product usage, entitlement, support activity, training, certification, version adoption and customer sentiment into clear strengths, risks and recommended actions.- Early-warning and risk analysis: Maintain risk inputs, logic, thresholds and tiering; validate outputs and distinguish genuine customer risk from data gaps.- Portfolio and segmentation: Maintain priority account cohorts using approved segmentation rules, renewal timing, risk triggers and stakeholder inputs.- Renewal intelligence: Track renewal cohorts,



surface concerns early and prepare account-level inputs for regional renewal reviews.- Risk and leadership reporting: Produce concise account and portfolio reporting with evidence, data-quality caveats and recommended follow-up.- CRM health narratives: Draft and maintain explicit health, risk and next-step entries aligned to the review cadence.- Data and source management: Extract, reconcile and quality-check information from CRM, BI, usage, support, training, version and survey sources.- Cross-functional collaboration: Work with account teams, Customer Success Operations and technical data owners to validate context and recommendations.- Documentation and controls: Maintain source links, definitions, standard operating procedures, quality checks, templates and cadence calendars.- Automation and enablement: Help translate review and risk-reporting processes into scalable workflows while preserving quality and traceability.What We're Looking For- Experience: 3–6 years in Customer Success operations, customer-health or renewal analytics, business analytics, data analytics or comparable work.- Education: Bachelor's degree in Engineering, Analytics, Business, Information Systems or a related discipline; equivalent relevant experience may be considered.- Data capability: Advanced Excel skills and demonstrated experience handling and reconciling multiple data sources.- Reporting tools:



Hands-on experience with a business intelligence tool such as Power BI and experience working with CRM data.- Business judgement: Working understanding of customer health, adoption, churn or attrition risk, renewals and Customer Success operating models.- Communication: Ability to convert complex evidence into concise, defensible narratives and practical recommendations for business stakeholders.- Operating discipline: High attention to detail, source traceability, documentation quality and recurring delivery commitments.Preferred / Nice to Have- Customer Success platforms: Experience with Gainsight or a comparable platform.- Data and automation: Exposure to Snowflake or other data-warehouse extracts, Power Query, SQL, scripting or workflow automation.- Relevant models: Experience developing health scores, early-warning models, renewal dashboards or executive account reviews.- Industry context: Experience in B2B enterprise software or industrial software.What Success Looks Like- Reliable delivery: Account reviews, risk refreshes, reports and CRM narratives are accurate and completed against an agreed operating calendar.- Actionable insight: Account teams can understand the evidence, validate the context and act on the recommendations.- Data integrity: Material data gaps are visible and tracked rather than being misclassified as customer risk.- Scalability: Processes and controls are documented and progressively standardised or automated without reducing quality.How This Role WorksThis role supports customers and internal stakeholders across multiple regions and requires effective collaboration in a globally distributed environment. The role enables account teams with structured insights or scaled engagement and does not replace commercial account ownership.

📌 Digital Customer Success Specialist, Insights & Renewal Intelligence (Nashik)
🏢 aspen technology
📍 Nashik